We want your shopping experience to be as pleasant as possible. This page, is here to assist you with many questions that you might have about the ordering process. If you have other questions, please visit our Customer Service Center.
We're sorry, but phone orders are not accepted at this time. However, we are always happy to answer questions during phone hours.
We do not ship to PO Boxes, however, we do ship to Military APO/FPO boxes.
How To Order Online
Presently, we offer online ordering for both credit cards and mail orders. Below, are basic ordering instructions.
Visit the login page. If you've shopped with us before, just enter your email and password and click the sign in button. If you are a new customer click on the create account button. The new account form allows you to create a profile which is necessary to place orders with Grandpa's. By filling in your details on the form, you will NEVER have to do it again. We will recognize your account each time you sign in.
You can click on the menu on the left-hand side of the screen or click on an image. Plus you can use the search facility to find what ever you want!
When you've found what you'd like to buy, select the quantity and attributes(if applicable). Then, just click "add to basket". You will be taken to the shopping basket, where you can view everything in your cart.
( You can view the items in your shopping basket, at any time. Just click on "view your shopping cart" at the top of any shopping page).
- Finish shopping!
Once you've finished shopping click on "view your shopping cart". If the order is incomplete, click on the "continue to shop" button. If you need to return to the product page for any of your selected items please click on the product name displayed in the basket. You can also change the product quantity or remove a product from the basket. When you are satisfied with your order, please click the "checkout now" button.
This will take you to our secure server and checkout form. There are just 3 steps to checking out; Shipping, Payment, and Confirmation. Choose your shipping method and check your delivery details. Then click the "continue" button.
Complete your payment details and click on the "continue" button.
Confirm your order. If you need to make any changes, just click on the "edit" button for the item you wish to change. When you're happy with your order, click on the submit button.
Once you have submitted your order, you will receive an immediate confirmation email with all transaction details, payment, and shipping information.
Please note that you may place an order online, without creating an account or signing in. However, you will not be able to view your orders or order status online, and all pertinent information will need to be entered again, each time you place an order. You also will not have any of the other "benefits of free membership".
We try to keep an accurate online inventory. Unfortunately, we cannot guarantee that we have all items in stock at all times. Most times, you will see an "out of stock" notice when you place an item in your shopping cart, or when you go to checkout. If an item is out of stock, an email will be sent informing you of the next available ship date, possible upgrades, or substitutions. Normally, we will hold the entire order until all items are available.
We suggest you to wait until all items are in stock. After 21 days, we will automatically ship any available item in your order and delete the missing items, unless you have made other arrangements with us.
However, we will happily send any available items immediately. Just contact us, to let us know you want us to ship what we have. Please note that you will be charged the relevant shipping costs, if you wish us to split your order into more than one shipment.
Mail orders may easily be placed online. Many of our items are of limited supply. By submitting a mail order online, we will be able to hold your items until your payment arrives. Please note that we do not have a print catalog at this time.
To place a mail order, just follow the ordering instructions, above.
When it comes time to choose a payment option, there will be a check and/or money order option, depending on your address.
On the order confirmation page, you will see instructions for sending your payment. At that time, you may print the page out to send in with your payment. Please note that you also need to confirm the order or it will not be received by us and we cannot hold the order for you. This can cause delay or cancellation of your order, if the items are not available when payment arrives.
If you do not have printer access, be sure to HAND PRINT your name, delivery address, items and quantity ordered, and date of order, so that we can find the order information when your payment arrives.
Most mail orders will ship within 14 business days (after payment arrives). If a valid email address is provided, we will notify you when payment arrives and when your order ships, as well.
Please double check the amount due, before sending in payment. If incorrect payment is received, we will either return payment to you, or adjust the order to bring the total under the payment amount.
I hope this has answered your questions about ordering. If you have other questions, please see our Customer Service Information page for answers to other frequently asked questions.