At Grandpa's, we want you to be happy with your shopping experience. If you aren't happy, we're not happy so, we make you this guarantee:
If any of our products don't meet or exceed your expectations, email us with the order number and your problems.
If we can't make it better, we'll issue a merchandise credit for the amount of the item.
You trusted us enough to buy the product.
It is the least we can do.
Damaged or Defective Goods: If an item arrives in unsatisfactory condition, please visit this page.
Exclusions: Crystal Balls, Shipping and handling. Time Limitations: You must email us within 10 days of delivery. Items must be returned within 30 days. Void: If the product has been used or damaged, or if the item has been shrinkwrapped or factory sealed and the seal has been broken.
GrandpasGeneral.com Safe Shopping Guarantee
At Grandpa's General Store, our shoping guarantee protects you while you shop on our site, so that you never have to worry about credit card safety. Period. We guarantee that every order you place at Grandpa's General Store will be safe.
Shop With Confidence!
Trust the people: Since 1996, people have been shopping with Grandpa's General Store with confidence. We take every precaution to be sure the person using the credit card is authorized to do so. Your shopping at Grandpa's General Store is guaranteed to be safe. We wouldn't have it any other way. In fact, we back every credit card purchase with our Safe Shopping Guarantee.
Safety in Technology: Grandpa's General Store uses Secure Sockets Layer (SSL) software to encrypt your personal and credit card information during the order checkout process. Grandpa's General Store further guarantees that your online transaction will be secure, and that your credit information will be protected.
Still don't feel comfortable using your credit card on the Internet?
No problem. Place a mail order! Just checkout online and mail your payment to us with your check or money order. The payment address will be emailed to you after you confirm your order.
We guarantee that your online transaction will be secure, and that your credit card information will be protected on GrandpasGeneral.com. In the unlikely event that unauthorized charges are made on your credit card, through no fault of your own, resulting from purchases made on GrandpasGeneral.com utilizing our secure servers, Grandpa's General Store will reimburse you for any and all amounts you are required to pay by the credit card issuer. Under federal law, your maximum liability for unauthorized use of your credit card is limited to $50, provided you promptly notify your credit card provider pursuant to its reporting rules and procedures.
In order to provide you with a safe shopping experience, we may contact you to ensure the integrity of your order.
We hope you enjoy shopping at Grandpa's and are always happy to assist. This page is intended to help make your shopping experience a happy one. We also have an online customer service center to assist you with any other questions you may have.
Feel free to contact us if you have questions about Grandpa's that are not answered online. We will be happy to assist you!