At Grandpa's, we understand your wish for privacy. We feel the same way, ourselves.
COOKIES
For each visitor to our Web Site, our web server does not recognize information regarding your e-mail address and we do not use cookies, except while you are shopping (to keep track of your shopping cart), validating membership, for polls, and for community functions. Cookies are a small text file that allow us to recognize who you are when you arrive at our site by associating the anonymous identification numbers in the cookie with other information you as a customer have provided us. That customer information is stored on our secured database. At no time is your personally identifiable information (name, street address, credit card number) stored within one of our cookies.
SECURITY
We understand how vital it is to keep your information safe and secure. Grandpa's uses Comodo, SSL Web Server Certificates, to offer secure communications by encrypting all membership and checkout data. We use secure sockets layer (SSL) 128-bit encryption on all online orders. Comodo has checked and verified our registration documents and registered domain name. This information is included in the SSL certificate that we issue. This enables you to check the site's validity yourself.
When you use a credit card to make a purchase at Grandpasgeneral.com, we use Secure Socket Layering (SSL) to encrypt your personal credit information, including your credit card number, before it travels over the Internet. SSL technology is the industry standard for secure online transactions. Making a credit card purchase online at Grandpasgeneral.com is just as safe as making a credit card purchase over the telephone. You can view our secure certification from the left side menu, here.
We do employ other companies and individuals to perform functions on our behalf, such as delivering packages, and for processing credit card payments. They have access to personal information needed to perform their functions, but may not use it for other purposes.
PERSONAL INFORMATION
By using this site, you give us your consent to use this information for any of the following: processing your order, market research, processing your payments, credit reference checking, fraud detection, and member management.
When you place an order with us, register to be added to an e-mail list maintained by us, or enter any type of drawing or contest, we do not share that information with any other person or business, except as noted in the security section above. Any e-mail and private information collected is never sold to anyone.
In no case will we knowingly provide personal postal addresses, email addresses, or phone numbers to third parties, unless required to process an order or to fulfill legal requirement. The exception to this, is unlawful use of checking accounts and/or credit cards. In the event of unauthorized use of bank accounts and/or credit card accounts, we will give any information we have about the party(s) concerned to the proper authorities, to help catch and prosecute the offender(s).
If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact our customer service. They will happily review your file and update the records if required. You can contact our customer service here.
Alternatively, this information can be checked and reviewed online once you have signed in. Your personal information is accessable by logging onto your account through our secure server. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer.
CHILDREN UNDER 13
We do not knowingly collect or use personal information from children under 13 without obtaining verifiable consent from their parents. We have no way of distinguishing the age of individuals who visit our website, and so we carry out the same Privacy Policy for individuals of all ages. If a child has provided us with personal information without parental or guardian consent, the parent or guardian should contact us to remove the information and opt out of promotional opportunities.
For more information about the Children's Online Privacy Protection Act (COPPA), visit the FTC website: www.ftc.gov.
EMAIL
We do not want to send spam, and do not like to receive it, ourselves. We do not send email unless you specifically request it, it is regarding a current order, or there is a problem with your membership.
If subscribed, for informational or promotional e-mail from Grandpa's General Store, you may unsubscribe, at any time, by following the simple instructions in any e-mail sent to you, or through your account center.
If you believe that Grandpa's has not adhered to these privacy principles, please notify us by email. You can contact us, here. We will make every reasonable effort to promptly determine and correct the problem.
Love and Peace,
Erin Gjertsen
Grandpa's General Store
